Sunmaker was founded in 2004 and quickly became one of the most popular providers. The reason for this lies in the fact that Sunmaker relies on industry giants such as NetEnt or Microgaming. So it's hardly surprising that word got around quickly among the players that the slot machine classics are now also available online. I also got an impression of the Spielothek and gained experience with the range of games and customer support.
My Sunmaker review
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4 / 5
In addition to this test report, the bonus campaigns, the payment methods, the terms and conditions and the mobile app of the provider are examined extensively in separate test reports. So if you are thinking about opening an account with Sunmaker, you can get a complete impression of the provider with our Sunmaker experiences in advance.
The entire game selection at a glance
In addition to many games from the German software developer Gamomat, the provider has a whole range of other games on offer in our test, which are also worth more than just a quick look. In addition to the number of games, the deposit limits and payout ratios are of course also interesting. For the sake of completeness, I also provide a brief preview of the company's mobile app.
In figures: the range of games
There are well over 100 games available to players in the online casino. The slot machines include classic slots and video slots. With glorious games such as Guns N' Roses or "Incinerator" fans get their money's worth. You can also find great alternatives to the famous games from the casinos with Merkur, such as Royal Seven from Gamomat. This title is reminiscent of the classic Triple Chance.
Granted, there are arcades that offer more slots. But at Sunmaker, quality reigns over quantity. Sunmaker offers its own app exclusively as a web app. As a result, no program has to be downloaded, but instead the offer can be accessed from any mobile device. If you would like more detailed information about the provider's app, I recommend the related experience report on the Sunmaker app.
Overview of the betting limits
Basically, the betting limits at Sunmaker are well tailored to the needs of all players. Beginners and novices can participate in all games without much effort and the high rollers are also taken into account in almost every type of game. Participation in the slot machines requires a minimum stake of EUR 0.10. In comparison to numerous other providers, this is not exactly small, since often only a bet of 0.01 euros is required, but no player should have a problem with this requirement. High rollers can bet up to €1 per spin.
Very good payout percentages
The payout rates of the arcade are regularly checked in so-called reports, after which the respective values are also published. Sunmaker presented itself very well and was able to deliver above-average payout rates of 96.64 percent in the last test. The fact that the values of the individual Sunmaker games can be found transparently on the provider's official website should also be emphasized. With such a good overall rating, it is not surprising that the provider does not hide its values. All in all, this results in very good transparency, which also spits out suitable values. The payout rate is never below 94 percent.
Considered in detail: software and website of the arcade
The platform was developed by the company PlayCherry, which is also behind the entire offer. The platform is available in German, English and Turkish. For a long time, the game developer Merkur was the flagship of the provider, which was represented with numerous games, but there are no more games from this manufacturer. But that doesn't matter, because at the same time PlayCherry Ltd. with NetEnt, Microgaming, Yggdrasil and Gamomat contacted other experienced providers, each of which has put its own personal touch in the portfolio and offers a lot of entertainment.
For example, Net Entertainment penned the popular games “Piggy Riches”, Gonzo's Quest and Guns N' Roses. Yggdrasil, on the other hand, participated in the offer with "Chibeasties" or Holmes and the Stolen Stones, for example. Rare representatives in the online casinos are also the games from Bally Wulff. The provider has become known primarily through its activities in the development of slot machines for arcades. With games like Sticky Diamonds, Wild Rapa Nui, Old Fisherman, Magic Book or Fruit Mania, some of the most popular slot machines can also be found online.
Sunmaker players can only use the provider's instant play version. A download version is currently not available. This has several advantages, because firstly there are no special minimum requirements for the hardware and software and secondly every new game can be easily integrated into the squad without the software having to be updated or downloaded again. The provider also uses this very cleverly by adding new games very often. Despite the lack of computer requirements, at least the latest version of Flash Player should be installed.
Overall, the casino's website makes a very professional impression. The design is displayed in Full HD and is fully scalable on any monitor. At the same time, the visual design is very appealing, because the entire design is modern and clear. This results in a well-structured website that is easy to understand even for newcomers. The numerous features, such as the search function for the games or the filter function for the different lists, provide additional support for navigation.
More details on the company behind Sunmaker
Of course, the background of the game library is always interesting, which mainly means the respective operating company. In the case of Sunmaker, this is PlayCherry Ltd, which “threw” the online offer onto the market in 2004 and has been successfully serving customers throughout Europe ever since. The company is based on the Mediterranean island of Malta. The parent company of the group is Cherry AB, which is one of the largest and most successful companies in the gaming industry in Scandinavia.
PlayCherry Ltd. has specialized. with their offer exclusively on the arcade operation. The fact that there are definitely advantages resulting from this specialization can be justified with the awards of the provider. There is an award for the best service, which could not be assigned to a specific organization and leaves a few questions unanswered.
Good customer service
Of course, this award should primarily be reflected in customer service. In order to meet the players' expectations, the provider's support can be contacted in several ways. In addition to a live chat, which can be accessed via a special button, email support and a contact form are also offered. Unfortunately, a telephone hotline is not available for German customers. I was able to gain positive experiences with the e-mail request, because here the provider convinced with an answer within a few minutes. At the same time, the employees make a competent impression and are also very friendly, which is not entirely unimportant. The appealing customer service is supplemented by an extensive help area directly on the website. The greatest possible transparency is created here, for example, the payment methods, payout quotas or general terms and conditions can be called up.
Licenses & Player Security
The gaming library is equipped with the Maltese gaming license MGA/CL1/975/2014, which authorizes the sale of the product. At the same time, the company is also in possession of the Maltese licenses MGA/CL1/824/2012, MGA/CL1/825/2012, MGA/CL1/850/2012, MGA/CL1/905/2013, as well as a license (No. 1668/ JAZ) of Curaçao eGaming. The licenses put a stop to rip-off and fraud. ESProm, DigiCert and SSL encryption ensure security on the site, which means that the website is fully encrypted for payment transactions.
Since online providers are also required to prevent addiction, Sunmaker players can take several measures to limit their own consumption. In addition to adjustable deposit limits, an activity limit or self-lock can also be set.
RTP reports are generated monthly so players are always kept up to date on RTPs. The Compliance Testing Laboratory is responsible for this, which acts as an independent control body and would have no advantages whatsoever if the offer were refined. Here you can find more information about the Sunmaker terms and conditions.
Good return on bonus points
In the "Awards" category, Sunmaker only receives one of the three possible bonus points from me. According to the company, it was awarded "Best Service" in 2012, 2013 and 2014, but the customer support could not name official awarding bodies when asked in my evaluation. I award full marks, and thus three out of three bonus points, in the "Promotions" category. Thanks to the action calendar, daily promotions are organized, which are very well received by all players. There are also full points in the "Special Games" category, as the company works with various manufacturers such as Yggdrasil, Microgaming, Gamomat, Play'n GO and Amatic and thus offers enough variety.
loyalty program .
Additional offers .
bonus points .
In the "loyalty program" category, the provider can secure another additional point. However, customers have to be careful here, because this offer is not offered to every player. Instead, it must first be "applied for" by customer service. The online casino receives another bonus point for its additional offer. Here, for example, there is the possibility of recruiting friends and grabbing a small additional fee. All in all, the range of additional offers and promotions is well above average compared to other providers. You can find more details about the Sunmaker bonus offers by following the link. The arcade relies on an amazing variety, which can be experienced again and again thanks to daily promotions. At the same time, the special games from NetEnt are of course also interesting, so that the provider can call a total of eight bonus points its own.
Conclusion: Mainly suitable for slot players
Of course, Sunmaker gains a significant advantage through cooperation with industry giants such as NetEnt or Microgaming. In this way, the casino can offer a really great offer, which can hardly be surpassed in terms of popularity. At the same time, the use of several game providers also creates a good change if customers want to try something new. The customer support and the bulging campaign calendar, which surprises with daily promotions, also attracted positive attention.
- Games from different manufacturers
- Large slot selection
- Lots of bonus promotions
- excellent customer service
I couldn't identify any major weaknesses in Sunmaker. Sure, there could be more slots, but the most important representatives are there. So everyone has to see for themselves whether their slot machine games are available in the selection.
- Lots of slot machines
- Recognized EU license
- Regular promotions
- Competent customer service
Bet and Win Limits
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