Platincasino, operated by Merkur Gaming, has been stirring up the industry since 2013. The games operated by Merkur offer high-quality graphics, sound and flawless gaming fun. However, the website also includes other well-known software developers, which I will explain in more detail in the further test. The focus of the provider is mainly on slot machines.
My Platincasino review
Overview - One click leads to the topic
|game selection||over 1,400|
|Customer service||24/7 Live Chat, E-Mail, Tel.|
|Most Popular Game||Eye of Horus|
|Fairness confirmed by|
4.2 / 5
I believe that the operator has achieved their goal by putting together a diverse range of slots from different software developers with a good overall RTP. So that you know what to expect here, I will provide you with a detailed test.
My Platincasino experiences with the range of games
When you log into this site you will be greeted by Jack. He appears to be a confused farmer in silver armor, or is there more to it than that? Yes, there is much more behind the story.
Jack Wild, as Platin affectionately calls him, has made the Platincasino what it is today with his enthusiasm and know-how and as a "thank you" he became the face of the website and acts as a "Platinum Joker" on the site, which you also hopefully brings good luck. In the next section I will go into more detail about my personal Platincasino experience and will leave a final evaluation for future customers.
The range of games in numbers
The website is a little difficult to navigate. At the top of the menu you can choose between the different ones, which in turn are each provided with numerous subcategories. Platincasino splits its offerings by both category and software. Unfortunately, I have to give a point deduction because the page layout could certainly be made more customer-friendly. On the other hand, the Playson online game library, which you can find here, is more user-friendly.
The most popular offerings in the Platincasino review are the modern video slots, and with such a good selection it's easy to see why. The site offers numerous 3D video slot titles, most of which come with bonus features and quirky themes. A total of over 1400 games are provided. Some of the top titles are slots like Gold of Persia, Ancient Riches, Mystic Dragon, Fire of Egypt, Fort Brave, Amazonia, Double Triple Chance and Diamonds & Fruits.
Although the company hasn't developed a dedicated downloadable app, you can easily and seamlessly access the mobile-friendly website with an internet-connected smartphone.
Android, Blackberry, Windows Mobile, iPad, iPhone, iPod are supported. The best part is that you can access the games literally anywhere as long as you have a good internet connection. Whether you're out in the morning or hanging out with friends, a quick game or spin on the slots is just a tap away.
An overview of betting options
You don't need to download any software to have fun at Platincasino. All games are available through instant play on the site. If you want to play for real money, registration is essential. The offer is compatible with all devices, so you can enjoy the games on your desktop device or via the dedicated mobile app. The desktop and mobile versions are equally reliable with a simple and user-friendly interface.
The payout odds in Platincasino
The games are also made available here in RTP (Return to Players) numbers. These numbers are a good way to explain how much of the money wagered a player will win back over a period of time - and let's face it: what's more fun than winning money? Of course, there is always a house edge. The best tip is to look for the RTPs that are closest to 100%.
Some games always have a higher RTP than others, for example video slots consistently have a higher RTP. But a few classic reel games even surpass them.
Software and website in the Platincasino test
Platincasino's games are designed for browser use and no downloadable software is required. Titles are provided by Bally Technologies, MicroGaming, iSoftBet, BetSoft, NetEnt, Quickspin, Play n GO, ELK Studios,Bally, Blueprint Gaming, GameArt, Merkur Gaming, LionLine/Löwen Play and the site also has games by Pragmatic Play. There is also an FAQ section with answers to the most frequently asked questions. If no answers are found, support can be contacted via live chat.
Payment options include MasterCard, Sofort, GiroPay, Paypal, Skrill, DotPay and Neteller.
Since many games are based on HTML5, you don't have to go through the hassle of downloading them and can enjoy them straight away. That's the beauty of HTML5 because it adapts to any device. This includes iOS, Android, phones and tablets, iPhones and iPads. The list is seemingly endless. If you have a mobile device or desktop and the internet and a supporting browser, you can use the HTML5 slots without any problems.
Who is behind the company
Platincasino is a trademark of Red Rhino Limited and Red Rhino Limited is a company registered under the laws of Malta. It was launched in 2013 and is particularly popular with customers from Germany, Switzerland and Austria.
My Platincasino experience with customer support
Customer service representatives can be reached through a variety of methods including live chat, phone, email, and fax. The account managers at Platincasino are highly qualified and can answer account questions, technical questions or any other.
Customer support is also available to non-members, so you can get additional information before registering. That's really very good. If you are a member, you can simply log into your account and use any of the available customer service contact methods. If you are not yet a member of Platincasino, you can only send an email to customer service. To do this, use the online contact form on the website.
However, I am particularly impressed by the fact how well Platincasino's customer service department works. Players can contact support 24 hours a day, 7 days a week through the online live chat interface. This method allows for near-instant contact. Alternatively, customers can request a callback to their home phone number! Of course, that gives me full marks for the extraordinary willingness to serve customers.
Important details on security and gambling licenses
Platincasino is licensed by the Malta Gaming Authority (MGA). This casino is powered by GameCare and tested by CTL (Compliance Testing Laboratory). This online gaming venue is also accredited by UKAS (United Kingdom Accreditation Service). Other games are offered under the regulation of Curacao.
Red Rhino is committed to the collection and processing of data on its website and to protecting customers' personal data in accordance with applicable legislation, including the EU Data Protection Regulation. A separate privacy statement on the website describes how Red Rhino Limited processes personal data and informs players of their rights.
To ensure the security of banking transactions, Platincasino uses encrypted technology provided by GeoTrust. VeriSign offers additional security and privacy measures.
In accordance with the application of online gambling laws and regulations, Platin does not accept customers under the age of 18, nor from any country where online gambling is prohibited.
The bonus points overview
The selection of bonus offers is not very large if you use other providers in the test as a comparison. The brand offers a welcome bonus for the first deposit. The welcome bonus only applies to your first deposit and must be wagered at least 25x within 14 days. Click on the link and you can immediately collect your €100 bonus. Furthermore, registered users can also win €50,000 at Max Quest and at the moment there is also 1 free spin for every €1 at Platincasino and you can thus secure up to 500 free spins. This provider also gets bonus points for being one of the best Bally Wulff online casinos.
Customers who are already registered can take advantage of seasonal promotions and collect so-called platinum points. Every EUR €10 that a player wagers is rewarded with one point. These points can later be exchanged for real money, with up to €100 being earned for every 10,000 Platinum Points accumulated. These bonuses consist of deposit bonuses, free spins and even play money. In short, at Platincasino you don't have to worry about missing out as a regular customer.
loyalty program .
Additional offers .
The goal of this operator is to bring the “fun” back to online gambling and they aim to achieve that by putting the customer's needs first. This has resulted in a fantastic mix of games on offer, with little attention being wasted in other areas of the offering that others like to focus on, such as promotions or loyalty programs. This operator believes that users just want to have a great time playing slots, so this is the main goal.
Conclusion: An exciting game library with potential
The Platincasino meets the highest demands, including in the area of slot machines. Lots of slots from the renowned manufacturers Bally Wulff are available here. Otherwise, the usual providers of slot machines are represented.
The only downer in my Platincasino experience was the lack of a clearer page, which is now standard with many other providers. Otherwise, the provider can convince with the various deposit methods and the excellent customer support. There is even a live chat and a callback service so that the customer can be helped quickly and competently.
- Diverse game selection
- Numerous top slot machines
- Welcome offer for new arrivals
- good mobile offer
- Players from multiple countries are not allowed to register
- The website could be clearer
It is also possible to play on the go via smartphone or tablet browsers. Of course, the safety factor is one of the most important aspects. Here the customer does not have to worry at all, because the provider is properly licensed. Bonuses unfortunately seem to be quite sparse and exclude the new player incentives, loyalty bonuses and certain bonuses occasionally offered to depositors by other operators.
The terms of these offers are overall player-friendly, especially at low stakes. Platincasino is obviously trying very hard to meet the high demands of some customers. If the website could be made a little clearer, then it can easily keep up with the competition!
- Completely playable right away
- 24/7 support
- SSL encryption secured
- Numerous slot machines
Bet and Win Limits
|Slot machine limits|