With the ComeOn, a new provider is stepping into the limelight, which, according to the motto "Everything easy!" claims to offer its customers a particularly simple and comfortable gaming experience. Of course, that immediately piqued my interest. In my test report, I go into detail about the range of games, the payout ratios and the betting limits. I also take a critical look at security and the software used. After all, the customer service must also convince me for a top rating. Read now whether the ComeOn Spielothek lives up to its own high standards and actually says "everything easy!" expires. Let's go!
My Comeon casino review
Overview - One click leads to the topic
|game selection||over 1,000|
|payout rate||over 95%|
|Customer service||Live Chat, Tel.|
|Most Popular Game||Book of Dead|
|Fairness confirmed by|
4 / 5
Of course, my ComeOn experiences with the mobile app are also included in my rating. I can only briefly go into the bonus and the terms and conditions of the provider here. I cover these important topics in much more detail in my separate reviews.
My ComeOn experience with the excellent range of games
As soon as you enter the ComeOn online casino for the first time, it becomes clear that the provider can come up with a huge selection of games. A total of more than 1,000 slots are available.
The range of games in numbers
Modern video slots make up the lion's share of the games offered at the ComeOn gaming site. Industry giants Microgaming (298), NetEnt (142) and Play'n GO (97) contribute the most titles. Other well-known names include Yggdrasil (52), Quickspin (107), and NYX (142). Betsoft is starting with 37 titles, Oryx with 67. It can be said without exaggeration that the who's who of the game manufacturers come together here, with the exception of Playtech. In addition to the big names, there are also lesser-known manufacturers of popular online slot machines. This results in a great offer that is fun to browse around.
A look at the mobile app
You don't need a special app to play ComeOn while you're on the go. Instead, you call up the total of 907 games conveniently via a so-called web app in the browser of your smartphone or tablet. The provider's pages are programmed in such a way that they automatically adapt to the display resolution of your mobile device and enable operation via the touchscreen. In practice, this has always worked very well for me.
You can read what else I noticed positively and negatively in my extra article on the ComeOn Mobile App.
The betting limits on the ComeOn games
I can describe my ComeOn experience with the betting limits as mostly positive. With the slot machines you are usually already there from €0.10, with some titles you are even there with only €0.01. The upper limits are set at €1 per spin. This means that the provider is definitely suitable for all casual players who would like to try out different slots with low stakes. Overall, the ComeOn is on par with the competition in this regard.
Good payout rates at ComeOn
First of all: Unfortunately, the ComeOn does not offer a complete overview of the payout percentages of the individual games. The following information is therefore based on my own ComeOn experience and represents a non-representative sample to a certain extent.
The so-called RTP values (return to player = payout ratio) of the individual games achieve a good level across all categories. Individual slots pay out up to 98% of the funds wagered. But there are also machines that tend towards 90%. Overall, the provider is well positioned in my ComeOn test in terms of payout rates. In this respect, you are certainly not doing anything wrong if you bet real money here.
The software and website at a glance
The software of the ComeOn makes a very mature impression on me. It enables completely uncomplicated navigation, the games load quickly and run stably. Furthermore, I noticed very positively that the German version of the site comes along without linguistic blunders and ambiguous translations from English. There is a version for customers from English-speaking countries as well as for players from various Scandinavian countries. In the terms and conditions, the provider points out that some games are not available everywhere due to licensing regulations. During my ComeOn test, however, I didn't come across a game that I couldn't have played from Germany.
To try your luck in ComeON, all you need is a current browser with Adobe Flash Player. There is no need to install any additional software. The games on offer are all provided by renowned manufacturers. The quality is correspondingly high. Many of the games are lovingly programmed, they come up with high-quality graphics and elaborate sound effects. I was particularly impressed by the large selection of slots. In this Thunderkick arcade there are also some lesser known manufacturers like Oryx who don't have to hide behind the top dogs.
The ComeOn website is very tidy and user-friendly, navigating is made very easy for you. The various filter functions contribute significantly to this. You can display the games sorted by category or sorted by manufacturer. In addition, there is a separate category for the newly added titles, so you can easily keep up to date. The effective page search function completes the good overall impression. The live chat with customer support opens in a separate browser window. This is an extremely handy feature as it doesn't take your attention away from the actual gameplay.
The company behind ComeOn
The ComeOn gaming hall has been online since 2010, the operator of the website is Co-Gaming Ltd. The company has Scandinavian roots, but is now based on the Mediterranean island of Malta. Accordingly, it is licensed by the highly respected Malta Gaming Authority (MGA). Overall, the tested provider's website tells very little about the makers of the ComeOn. After all, a look at the license shows that Co-Gaming Ltd. operates other online gaming sites.
Room for improvement in customer service
The provider proudly refers to its German-speaking employees, who are at your side with advice and action if you have any questions or problems. My ComeOn experience shows that they don't promise too much here: I usually received a very quick and friendly competent answer to my inquiries from the customer service staff in the live chat. The communication was expedient, misunderstandings due to the customer service staff's lack of knowledge of German are practically impossible. The terms and conditions are also available in a translation, which cannot be criticized. You can find more about this in my separate General Terms and Conditions review.
Unfortunately, various points cloud the positive basic impression: The live chat is only available between 11 a.m. and 8 p.m., so if you play later in the evening and want to clarify something quickly, you cannot hope for an immediate answer. There remains only the comparatively unsatisfactory solution of sending a message to the support via the e-mail contact form.
From my point of view, the biggest drawback overall is that the provider does not provide any telephone support. Anyone who has ever had to clarify somewhat more complicated issues with an online gambling hall will agree with me that this direct form of communication is much better suited for this than the comparatively cumbersome live chat. On this important point, the ComeOn falls far short of its best competitors, which offer 24/7 phone support on a toll-free number.
Licenses and Security
The ComeOn has a valid EU gaming license from the MGA and is therefore entitled to offer its services in Germany as well. Licensing is subject to strict requirements, which together guarantee absolutely safe and fair play. Like all properly licensed providers, the ComeOn must have the random number generators checked regularly by highly specialized technical testing laboratories. This ensures at all times that the actual payouts come close to or correspond to the theoretically calculated RTP values. Some providers publish the results of the technical audits on their website, but ComeOn does not.
Another important point is data security. The provider does not show any weaknesses here: All data transfers are carried out with 128-bit encryption in accordance with the secure SSL protocol. So you can also enter sensitive data such as payment information without any worries. The security of the website itself is guaranteed by a certificate from the globally recognized IT service provider RapidSSL.
As the holder of an MGA license, ComeOn is legally obliged to provide assistance to customers with problematic gaming behaviour. For this purpose you can easily set individual deposit limits and temporarily or completely exclude yourself from the game. In addition, the website provides links to non-profit organizations that can be used as contacts.
Finally, the ComeOn takes the usual money laundering prevention measures. Before you can arrange the first payout, you have to undergo an additional ID check. This ensures that the winnings are actually credited to the players who made the deposit.
A decent amount of bonus points
The ComeOn itself has not yet won an award, I am happy to award one point for the numerous award-winning games. When it comes to promotions, the provider does more than some competitors, and the loyalty program is also impressive. In my detailed special article you will learn everything you need to know about these two aspects and the bonus offer.
With a view to special games, the provider scores highly, since the selection is not just limited to the really big manufacturers, but lesser-known game providers are also well represented.
loyalty program .
Additional offers .
bonus points .
I award the point for the additional offer for the extremely good and user-friendly usability of the site. I also liked the fact that you can mark your favorite games with a heart. So you can quickly see which titles are particularly popular with the customers of the game library and benefit from the experiences of the other players in this regard. I also expressly welcome the provider's approach of referring to German contact points for gambling addiction prevention.
Conclusion of my ComeOn experiences
All in all, the provider satisfies its claim “everything easy” quite often. This starts with the clear website, extends to the flawless German translation and ends with the extensive filter and search functions that make finding the games very easy. The truly comprehensive range of games and numerous promotions are also on the credit side. Those who prefer to play slots will find good and varied entertainment here for a long time. I have nothing to complain about the payout percentages and betting limits.
- Huge game selection
- Top slots provider
- Successful website
- No fees for most payment methods
- Live chat unavailable after 8pm
- No phone support
When it comes to customer service, the impressions are divided: On the one hand, the employees in the live chat convince with their quick answers and their equally competent and friendly demeanor. On the other hand, they are not available 24/7 and there is no way to contact them by phone. Both are standard among the best competitors today. The situation is similar with the publication of the results of regular technical reviews. If the provider improves on these points, nothing stands in the way of a significantly better ComeOn rating.
- Convincing game selection
- PayPal accepted
- Good payout percentages
- Clear website
Bet and Win Limits
|Slot machine limits|